Privacy Policy

At Spin My Win Casino, we take privacy seriously. Not as a slogan, as a basic requirement for running a casino people can trust. When you create an account, make deposits, play games, or contact support, you share personal information with us. This Privacy Policy explains what we collect, why we collect it, how we protect it, and what rights you have over your data.

By using Spin My Win Casino, you confirm that you’ve read and accepted this Privacy Policy. If we update it, the latest version will apply from the date it’s published on our site. If you keep using the service after changes go live, that counts as acceptance of the updated terms.

Data Processing

Spin My Win Casino processes personal data to run the service properly and to meet legal and regulatory obligations tied to gambling operations. Without processing certain details, we can’t open accounts, verify identity, process payments, manage risk, or prevent fraud.

Data processing includes collecting, storing, using, sharing (where required), and protecting personal information. We process only what we need for specific purposes such as account administration, security, payments, responsible gambling controls, and compliance checks.

Who We Are

Spin My Win Casino is operated by Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. operates under a gaming licence issued by Antillephone N.V.

This operator structure matters because it explains who is responsible for the handling of your data and which entities may process it when delivering casino services, handling payments, or completing verification checks.

Consent and Updates

Using Spin My Win Casino requires acceptance of this Privacy Policy. Some data processing is necessary to provide the service. Other processing, such as marketing communications, happens only when you actively choose to receive them.

We may update this Privacy Policy to reflect changes in legal requirements, security standards, or how our services operate. We recommend checking it from time to time so you stay informed about how your personal data is handled.

Collection of Information

We collect personal information through your use of Spin My Win Casino. The exact data depends on what you do on the site and what is required for verification and compliance.

This may include:

Registration and account data: name, date of birth, address, email address, phone number, login details, and account preferences.
Identity and verification data: copies of identification documents, proof of address, and payment verification documents where required.
Communication records: messages and interactions with customer support through live chat, email, or other support channels.
Transaction and payment data: deposits, withdrawals, payment method details, transaction references, and chargeback information where relevant.
Technical and usage data: IP address, device identifiers, browser details, location indicators based on IP, log files, and activity records within your account.
Responsible gambling and risk data: deposit limits, time-out or self-exclusion choices, affordability or risk indicators where required for player safety and regulatory duties.

We collect this information either directly from you, from your device when you use the website, or from third-party services involved in verification and payment processing.

Usage of Information

We use your personal data to operate Spin My Win Casino safely, fairly, and in line with compliance obligations. Your data may be used to:

Create and manage your account.
Provide casino access and account features such as deposits, withdrawals, and game participation.
Process payments, confirm transactions, and manage payout requests.
Complete identity checks, age verification, and payment method checks.
Meet legal obligations related to anti-money laundering and counter-terrorist financing.
Detect and prevent fraud, collusion, account takeover attempts, and other prohibited activity.
Handle support requests and respond to your messages.
Run internal reporting and analysis to improve site stability, usability, and service quality.
Apply responsible gambling controls, including limits and exclusion tools.
Send promotional communications only where you’ve given permission.

We do not process personal data without a clear purpose. If the purpose changes, we update our handling approach and, where required, request fresh consent.

Marketing Communications

If you opt in, Spin My Win Casino may send you promotional messages about bonuses, events, loyalty rewards, and product updates.

You remain in control of marketing preferences. You can stop marketing messages at any time by:

Changing notification settings in your account, or
Contacting customer support and requesting removal from marketing communications.

Even if you opt out, we may still contact you with service-related messages such as security alerts, account notices, payment updates, or policy changes. Those are not marketing.

Disclosure of Information

Spin My Win Casino does not sell or rent your personal data.

We may share your data only where it’s needed to provide the service, meet legal obligations, or protect the casino and its players. Data may be disclosed:

Within our group of companies, when necessary for account management, payment handling, compliance checks, customer support, and security operations.
With payment providers and banking partners, to process deposits and withdrawals and to manage transaction risk.
With identity verification and fraud-prevention partners, to confirm identity details and reduce fraudulent activity.
With service providers, such as hosting, security, analytics, communication tools, and customer support systems.
With regulators, law enforcement, and relevant authorities, when disclosure is required by law or needed to respond to lawful requests.
With professional advisers, such as auditors, legal counsel, and compliance consultants, under confidentiality obligations.

All third parties are expected to protect your data and handle it only for the specific purpose we share it for. Where agreements apply, they include confidentiality and data protection conditions.

Data Security and Retention

Spin My Win Casino uses security controls designed to protect personal data against unauthorised access, misuse, alteration, loss, or disclosure.

Security measures may include:

Encrypted connections and secure transfer methods.
Restricted access to sensitive data on a need-to-know basis.
Monitoring for suspicious activity and account takeover attempts.
Internal security procedures for staff handling player data.
Secure storage and controlled processing environments.

We keep personal data only for as long as needed for operational purposes and legal obligations. In line with anti-money laundering rules, some data must be retained for at least five years after account closure. After retention requirements are met, data is deleted or anonymised where permitted.

Cookies and Tracking

Spin My Win Casino uses cookies and similar technologies to support site functionality, security, and performance.

Cookies help us:

Keep you logged in and maintain session stability.
Protect the site by detecting suspicious behaviour.
Remember preferences such as language and display settings.
Measure site usage so we can improve navigation and performance.
Support marketing functions when you have allowed marketing preferences.

You can manage cookies through your browser settings. Blocking cookies can affect parts of the site, including login stability, cashier functionality, and personal preference storage.

Your Rights and Contact Information

You have rights over your personal data. Depending on your location and applicable law, these may include the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of personal data where deletion is legally allowed.
Object to certain processing, including marketing communications.
Request restriction of processing in specific situations.
Request a copy of your data in a portable format where applicable.

To make a request, contact our support team and ask for the Data Protection Officer. We may need to confirm your identity before processing a request, to protect your account and your data.

If GDPR applies to your situation, you also have the right to raise a complaint with the relevant data protection authority.